Effective Date: October 10, 2024
1. Introduction
Welcome to CoAgents UK (“we,” “our,” or “us”). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us.
2. Who We Are
Company Name: CoAgents UK Registered Office Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ Contact Email: Support@coagents.co.uk
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, CoAgents UK is the data controller responsible for your personal data.
3. Information We Collect
We may collect and process the following data about you:
-
Identity Data: First name, last name, username, or similar identifier.
-
Contact Data: Billing address, delivery address, email address, and telephone numbers.
-
Financial Data: Payment card details and bank account information (processed securely through our third-party payment gateways).
-
Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
-
Usage Data: Information about how you use our website, products, and services.
-
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
4. How We Collect Your Data
-
Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or corresponding with us by post, phone, email, or otherwise.
-
Automated Technologies: As you interact with our website, we automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies, server logs, and similar technologies.
-
Third Parties: We may receive personal data about you from various third parties, including analytics providers, advertising networks, and search information providers.
5. How We Use Your Information
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
-
Performance of a Contract: To process and deliver your order, manage payments, and provide customer support.
-
Legitimate Interests: To improve our website, services, marketing, and customer relationships, provided your interests and fundamental rights do not override those interests.
-
Legal Obligation: To comply with a legal or regulatory obligation (e.g., tax and accounting requirements).
-
Consent: To send third-party direct marketing communications to you via email or text message, which you have the right to withdraw at any time.
6. Data Security
We have implemented rigorous, industry-standard security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. Access to your personal data is limited to those employees, agents, contractors, and other third parties who have a strict business need to know.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8. Your Legal Rights
Under the UK GDPR, you have the right to:
-
Request access to your personal data.
-
Request correction of incomplete or inaccurate data we hold about you.
-
Request erasure of your personal data when there is no good reason for us to continue processing it.
-
Object to processing of your personal data where we are relying on a legitimate interest.
-
Request restriction of processing of your personal data.
-
Request the transfer of your personal data to you or a third party.
-
Withdraw consent at any time where we are relying on consent to process your personal data.
To exercise any of these rights, please contact us at Support@coagents.co.uk.
9. Changes to This Privacy Policy
We keep our privacy policy under regular review. Any changes we make to this policy in the future will be posted on this page and, where appropriate, notified to you by email.
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
CoAgents UK 71-75 Shelton Street Covent Garden, London WC2H 9JQ Email: Support@coagents.co.uk
